Depend on the hotel size, this is going to have many supporting areas with determinate functions, or some of this areas in a small or medium hotel size, can be managed for external agencies. the departments such as front office, housekeeping, kitchen, food and beverage service, engineering and maintenance, accounts, marketing are running by the hotel, and areas like laundry, casino and other recreational services could be operated by external agencies or contract. If we want to classified each department of a hotel by revenue generating and support providers (Tewari, 2009), front of office and F&B service are the departments that generate the most of the revenue.
Each support functions even if they are not one in as part of the important revenue generators, these are part of the structure of the hotel, and without of these main areas a hotel will not get their objectives and goals. Success in providing effective supervision begins with a review of the resources available to the front office manager, such as employees, equipment, room inventory, finances and sales opportunities (Bardi., 2007), then of analyse these resources, the front office manager can direct the department effectively, and managed the profit (main objective of any business) and delivering hospitality to the guest can be achieved more easily.
The relationship of each department is the key for run correctly a hotel and any other business, and gets the revenue that a hotel wants to get. We have many positions in this hospitality service, but all the staffs have to follow the common goal as an organisation ‘provide hospitality to the guest’. The staff is the main part for a organisation because they are going to face to our customer. Training, empowerment, communication and flexibility, are necessary to make our staff be engaged and committed with our organisation, and as a result of it, we will had a great service and a happy guest who will come back and recommend us, to other potential customers.
Bibliography:
Bardi., J. A. (2007). Hotel front office Management. New Jersey, Canada: Jhon wiley & sons Inc.
Tewari, J. R. (2009). Hotel Front of Office. India: Oxford University Press.
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